Chawo vs Jivo
Choose how your team will continue the chat.
Start with the moment an incoming chat needs a person. Compare Jivo’s chat and operator inbox with Chawo’s planned conversation design, where the questions and handover are prepared together.
Chawo is preparing for launch. We are taking early-access requests; AI and channel connections are not available yet.
What each service documents.
Chawo’s current capabilities below belong to a local development build, with no public download yet. Its launch scope and roadmap remain separate; vendor links document the other service.
| Capability | Chawo | Jivo | Chawo status |
|---|---|---|---|
| Website chat widget | A website chat widget and visitor identification are on the roadmap. | A website chat widget.Source | Roadmap |
| Operator inbox | The Telegram connector and a shared operator inbox are on the roadmap. | One window for its channels with operator distribution.Source | Roadmap |
| Visual flow editor | Arrange steps, conditions and variables on a canvas, with a synchronized text outline. | A visual bot builder made from ready blocks.Source | Ships today |
| Conditions and variables | Set conditions and variables on the canvas, alongside the branches they affect. | not stated on their site | Ships today |
| Handover design | Place a handover beside the automatic branches in the scenario. | A bot that can pass the conversation to an operator.Source | Ships today |
| Telegram broadcasts | Broadcasts to Telegram bot subscribers are at launch. | Telegram broadcasts with segmentation, media, buttons, and delivery analytics.Source | At launch |
| Run ledger | Inspect the path, timing, outcomes, repairs, handover and delivery facts locally on prepared example records. | not stated on their site | Ships today |
| Immutable revisions | A saved scenario version stays linked to its prepared conversation records in the local build. | not stated on their site | Ships today |
| Answers from supplied materials | Answers from the operator’s materials are at launch; the current build does not call a model. | An AI operator that reads a site, FAQ, and uploaded files.Source | At launch |
| Configuration interface | Configuration through MCP is at launch. A public API for third-party systems is not available today. | Widget, Webhooks, Chat, and Bot APIs.Source | At launch |
| Template package import | Supported Chawo template packages can become local drafts; importing a competitor’s project is not available. | not stated on their site | Ships today |
Prepare a separate trial for early access.
Choose one familiar enquiry now and note the questions and handover. When early access opens, assess it separately while your current service keeps running. Automatic migration of another service’s project, contacts or chat history is not available.
Questions about Chawo and Jivo.
- Can I import a Jivo project?
- There is no automatic import from another service. The local development build imports supported Chawo template packages as drafts; this is not a migration of a competitor’s project.
- Can I connect a working channel in Chawo today?
- Not yet. The site takes early-access requests; it does not provide a connected product account.
- How should I compare the two approaches?
- Choose the same enquiry for both: what is clarified, how the next step is chosen and what the person receives. Keep documented capabilities separate from planned ones.