Guides
Review the path behind one reply.
Read a prepared conversation example to see which condition led to the reply and what reached the person.
Chawo is preparing for launch. We are taking early-access requests; AI and channel connections are not available yet.
Check the branch
A reply can sound right while taking the wrong branch. In the wardrobe example, a customer without dimensions needs a measurement request before a product selection. Start the review at this decision, and compare the reply with the information the customer actually supplied rather than judging its tone alone.
Read the condition
Read the prepared record in order: the request, the relevant condition, the chosen branch and its recorded result. Check that the condition follows from the customer’s words. If dimensions are missing, a product recommendation needs an explanation; a confident sentence cannot supply the fact that the decision requires.
Find the handover context
At the handover, look for the information the person needs next. The designer needs the wardrobe requirements and a preferred time, with the unfinished action stated clearly. A preference for an evening visit is not a confirmed appointment, so the next person must still agree the time with the customer.
Understand the prepared record
Chawo’s local development build shows paths, timing, recorded outcomes and handover events from prepared examples. These records are redacted or synthetic, separate from a live customer channel. They make a sequence inspectable, but the scope of the example determines which conclusions a reviewer can draw from it.
Keep unknown facts unknown
An unknown delivery result stays unknown even when the prepared record contains a polished reply. Write the missing fact beside the step that needs it, so another reviewer can see what remains unresolved. The presence of text alone does not establish that a message reached a customer or a visit was booked.
Keep the version in view
When changing the condition or handover in a review, keep the example tied to the scenario version it describes. Otherwise the team may compare one branch with a reply from an earlier draft. Revisit both routes with the same request before describing what the change has improved.